Answers about our services, pricing, workflow and how we handle patient data. Don't see your question? Reach out and we'll answer it directly.
General
VeriDent supports dental insurance verification, billing and claims, AR and collections, denial management, patient follow-up, appointment scheduling and confirmation, inbound and outbound calls, virtual dental assistant support, and dental bookkeeping and administrative work.
VeriDent works with U.S. dental practices of all sizes — from single-doctor offices to multi-location groups — looking to reduce administrative workload around billing and insurance.
Yes. We build our workflow around the systems your practice already uses. Tell us your PMS during the free billing audit and we'll confirm fit.
Yes, Dentrix is a commonly supported practice management system. We'll confirm specifics for your setup during the audit.
Yes, we work with Curve and other common dental practice management platforms. Let us know your setup during onboarding.
Yes. VeriDent supports single-location practices as well as multi-location dental groups, with workflows that scale accordingly.
VOB / Insurance Verification
Dental insurance verification (VOB) is the process of confirming a patient's eligibility, benefits, deductible, annual maximum and plan limitations before their appointment.
A typical VOB report includes eligibility status, deductible, annual maximum remaining, coverage percentages for preventive, basic and major services, frequency limitations, waiting periods and other relevant plan details.
Verification timing is set during onboarding based on your scheduling workflow, typically ahead of the patient's upcoming appointment.
Yes. Custom fields and report formatting are available, particularly on Growth, Professional and Custom plans.
Dental Billing
We prepare, submit and track dental insurance claims electronically, follow up with payers on outstanding items, post payments, and manage corrections or resubmissions as needed.
Yes, electronic claim submission is standard as part of our billing workflow.
Yes. Claim corrections and resubmissions are part of our standard billing and denial workflows.
Payment posting is included in our full billing and RCM services, and available as an optional add-on for standalone billing engagements.
AR & Collections
We analyze outstanding claims across aging buckets, prioritize payer follow-up, track claim status, and escalate stalled claims through a defined workflow.
Most practices track AR in 30-day buckets (0–30, 31–60, 61–90, 90+ days). We monitor and follow up across all buckets, with priority on older claims.
Yes. Regular reporting on AR status and payer follow-up is part of our AR and collections service.
Denial Management
We identify denials, research the root cause, make corrections where appropriate, resubmit the claim, and track it through to resolution.
Yes. Root-cause review of denial patterns is part of our denial management workflow, which helps reduce repeat denials over time.
Yes. Denial management can be added as part of a broader billing engagement or full RCM arrangement.
Virtual Assistant
Appointment scheduling, confirmation calls, patient calls, insurance follow-up, recall outreach, inbound and outbound calls, and general administrative work.
Yes. Virtual assistant support is built around your practice's existing scheduling rules, scripts and tone.
Yes, many practices combine virtual assistant support with billing and RCM services as part of a broader practice support engagement.
Pricing
VOB plans are priced by verification volume. Full dental billing and RCM pricing is customized based on claims volume, collections, number of providers and service scope.
Yes. Many practices start with insurance verification and expand into billing, AR, denial management or full RCM as needs grow.
Requesting a free billing audit carries no obligation. Service terms are discussed and agreed during onboarding.
Security
Healthcare information is handled through appropriate secure systems, access controls and internal policies, with staff trained on confidentiality standards.
A Business Associate Agreement is available where operationally required for the scope of services being provided.
Yes. Our team supports U.S. dental practices and can align working hours with your practice's schedule.
STILL HAVE QUESTIONS?
Let's talk through your practice's specific workflow.
